Shipping and Delivery
Last updated: October 17, 2026
1. Shipping Destinations
Compositi AS ships products within Italy, to European countries, and to international destinations enabled on the website.
Shipping availability for a specific destination is determined during checkout based on the delivery address entered by the customer.
2. Shipping Costs
Shipping charges are calculated automatically based on the destination and the conditions applicable to the order.
The actual shipping cost is displayed in the shopping cart and during checkout before the purchase is confirmed.
Customers can review the total order cost, including applicable shipping charges, before proceeding with payment.
International shipments may be subject to additional import charges, as explained in the section on shipments outside the European Union.
3. Order Processing
Orders are normally processed after payment has been confirmed.
The time required to prepare an order and hand it over to the carrier may vary depending on product availability, working days, and operational requirements.
If a product becomes unavailable or circumstances arise that prevent an order from being fulfilled, the customer will be informed using the contact details provided during checkout.
4. Delivery Times
Shipping transit times may vary depending on the destination, carrier, and any applicable customs procedures.
Unless a specific delivery period has been agreed with the customer, goods purchased by consumers will be delivered without undue delay and, in any event, within 30 days of the conclusion of the contract, in accordance with applicable legislation.
Delivery times may be affected by public holidays, weather conditions, strikes, logistical difficulties, customs inspections, or other circumstances.
Such circumstances do not affect consumers’ statutory rights in the event of delayed or failed delivery.
5. Carriers and Tracking
Shipments are handled by transport operators selected by Compositi AS.
Where the shipping service provides tracking, customers will receive the available information to monitor their shipments.
For inquiries regarding order status, customers may contact info@compositias.it.
6. Delivery Inspection and Damaged Products
Upon delivery, customers are encouraged to inspect the packaging and verify that the number of packages received is correct.
If visible damage to the packaging is found, customers are advised to report it to the carrier and, where possible, accept delivery with a specific written reservation describing the issue.
Any damage or irregularities may be reported to Compositi AS at info@compositias.it, together with photographs of the packaging and product.
Failure to report damage immediately or note a reservation upon delivery does not automatically result in the loss of consumers’ statutory rights, including those relating to the legal guarantee of conformity.
For consumer sales, the risk of loss of or damage to the goods passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods, subject to the exceptions provided by law.
7. International Shipping and Customs Charges
Shipments to countries outside the European Union may be subject to customs duties, local taxes, import VAT, customs clearance fees, and other charges imposed by the relevant authorities.
Where these amounts are not collected at checkout, they may be charged directly to the recipient by customs authorities or delivery operators.
The amount of such charges may depend on the destination country, the nature and value of the products, and the procedures applied by local authorities.
Customs clearance procedures may result in additional delivery time.
8. Incorrect Address, Recipient Unavailable, and Uncollected Shipments
Customers are encouraged to carefully verify their delivery details before confirming an order.
If the delivery address is incorrect or incomplete, the recipient is unavailable, or a shipment is not collected, customers may contact Compositi AS for assistance.
Any documented additional costs for storage, redelivery, or reshipping resulting from circumstances attributable to the customer may be charged to the extent permitted by law, with advance notice of the amount whenever possible.
Applicable consumer protection provisions remain unaffected.
9. Returns and Right of Withdrawal
Consumers purchasing products online generally have the right to withdraw from the contract within 14 days of receiving the goods, subject to the conditions and any exceptions established by law.
Procedures for exercising the right of withdrawal, returning products, and obtaining refunds are described in the Terms and Conditions of Sale.
The direct cost of return shipping in cases of withdrawal is borne by the consumer, unless otherwise stated or agreed, to the extent permitted by law.
Customers may contact info@compositias.it to obtain the practical information necessary to return a product.
Claims concerning defective or non-conforming goods are handled separately from the right of withdrawal, in accordance with the applicable statutory guarantee.
10. Shipping Assistance
For information regarding orders, shipments, deliveries, or assistance requests:
Compositi AS
Via dei Fabbri, 05018 Orvieto (TR), Italy
VAT Number: IT01535060550
Email: info@compositias.it
Phone: +39 320 2184843